Credit/Return/Shortage Policy & Procedure
Revised August 1, 2007

Merchandise returned for credit is subject to the following conditions:

• Return requests must be made within 14 days of invoice date. Requests for perishable, frozen/refrigerated, grocery, health and beauty care, and paper supplies will not be issued beyond 24 hours of delivery. Cigarette and tobacco shortages must be reported at time of delivery while other shortages must be reported within 24 hours of delivery.
• Drivers may only return merchandise from the current days' delivery. Returns from prior deliveries will not be accepted without a pre-authorized return request form. The return request must include the original invoice number and be authorized by the sales representative or customer service representative and is subject to verification upon receipt at the warehouse.
• Requests for merchandise returns of fundraising candy must be made within 30 days of invoice date and only full factory-sealed cases will be accepted.
• All sales are final on special order items, holiday/seasonal items, and closeout items.
• Damaged or defective goods will be accepted for return only if they were damaged due to Falter Company's or the manufacturer's negligence. We must be notified within 24 hours of delivery. If you receive out-of-code goods, we must be notified within 24 hours of delivery to issue credit.
• Cigarettes, cigars, and other tobacco items in undamaged, re-salable full cartons will be accepted for credit within 14 days of invoice date. Only unsalable cigarettes, cigars, and other tobacco items authorized by the manufacturer will be accepted for credit.