Credit/Return/Shortage Policy & Procedure
Revised June 9, 2010

Merchandise returned for credit is subject to the following conditions:

• Drivers may only return merchandise from the current days' delivery.
• Returns from prior deliveries will not be accepted without a pre-authorized return request form and must be submitted within 14 days of original invoice. Return requests must include the original invoice number and be authorized by a company representative.
• Cigarette and tobacco shortages must be reported at time of delivery. You and your George Falter delivery person must count the cigarette and tobacco items and agree prior to the driver leaving
• Cigarette and tobacco items in undamaged, re-salable full cartons will be accepted for credit within 14 days of invoice date.
• Only un-salable cigarettes and tobacco items authorized by the manufacturer will be accepted for credit.
• All shortages other than cigarettes and tobacco items must be reported within 24 hours of delivery.
• All sales are final on special order items, holiday/seasonal items, and closeout items.
• Damaged or defective goods will be accepted for return only if they were damaged due to Falter Company or the manufacturer's negligence. Expired or damaged product must be reported within 24 hours of delivery.