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Return Policy

Credit/Return/Shortage Policy & Procedure

(Effective January 18, 2021)

Credit for returned product is subject to inspection and review for compliance with the guidelines outlined below. Items returned which do not meet the criteria will not be issued credit nor returned back to the customer.

On the Day of Delivery:

All items delivered that day are returnable. Restocking fees do no apply to product refused on the delivery date. Note the following:

  • Tobacco and frozen/refrigerated product must be counted by store personnel with the driver and both initial manifest at delivery. Shortages must be reported at the time of delivery. There will be no credits issued for shortages of these products after driver leaves once manifest is signed.
  • Due to FDA health guidelines, perishable, frozen, and refrigerated items are ONLY returnable on the day of delivery. Frozen and refrigerated items must be counted by store personnel with the driver at time of delivery.
  • Special order items, holiday/seasonal, and closeout items are ONLY returnable on the day of delivery
  • Pre-booked items refused upon delivery will be reported to the manufacturers and may affect distribution of future promotions for that manufacturer
  • Shortages other than tobacco and frozen/refrigerated product must be reported to customer service or the sales rep within 24 hours of delivery.

After the Day of Delivery:

  • A credit pickup request for product must be submitted within 14 days of invoice date. The invoice number is required. Price and quantity eligible for credit are based on the invoice number referenced.
  • Drivers are only authorized to return product listed on the credit pickup request.
  • Restocking fees apply

Credit for unsalable, out of date, damaged, and partial case or box items is limited to the following:

  • Products authorized or written up by manufacturer reps
  • Restocking fees apply
  • Refer to the of vendors and brands accepted for return, all subject to 50% reduction except where noted

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